Shipping Policy — Cathy’s New Look

🚚 Shipping Policy — Cathy’s New Look

We’re committed to getting your glow to you quickly, safely, and beautifully packaged.

Orders are processed within 1–2 business days.
Custom blends or limited-edition items may take up to 3 business days to prepare.

Shipping times are estimates and may vary due to carrier delays, holidays, or weather conditions.

All orders are carefully packed to preserve product integrity and sensory experience. We use eco-conscious materials whenever possible.

You’ll receive a tracking number via email once your order ships.
If you don’t see it, check your spam folder or contact us at support@cathynewlook.com.

If your package is delayed, lost, or arrives damaged, please reach out within 7 days of delivery. We’ll work with you to make it right

We’re thrilled to share our glow worldwide!

Available Countries: We currently ship to select international destinations. If your country isn’t listed at checkout, email us @ .
Shipping Times: International orders typically arrive within 7–21 business days, depending on location and customs.
Customs & Duties: Customers are responsible for any applicable customs fees, import taxes, or duties. These vary by country and are not included in our shipping charges.
Tracking: International orders include tracking, but updates may be delayed depending on local carriers.

Note: Due to fragrance regulations, some products may be restricted in certain regions. We’ll notify you if your order is affected.

We know timing matters — especially when gifting glow.

Holiday Rush: During peak seasons (November–December), processing may take an extra 1–2 business days.
Order Early: To ensure delivery by holidays, we recommend placing orders by December 10 for standard shipping and December 17 for expedited.
Limited Editions: Seasonal blends and bundles may sell out quickly — once they’re gone, they’re gone!

We’ll always keep you updated via email if there are any delays or changes to your order.