❓ Frequently Asked Questions
❓ Frequently Asked Questions
🧴 What makes Cathy’s New Look products unique?
Each product is handcrafted with a focus on sensory experience, emotional storytelling, and premium ingredients. Our blends are designed to evoke mood, memory, and self-expression — not just scent.
🚚 How fast is shipping?
Orders are processed within 1–2 business days, and standard shipping takes 3–7 business days. Expedited options are available at checkout. You’ll receive tracking info as soon as your order ships.
🌍 Do you ship internationally?
Yes! We ship to select countries. International delivery typically takes 7–21 business days. Customs fees may apply depending on your location.
💸 What’s your return policy?
We accept returns within 14 days of delivery. Products must be unused and in original packaging. A 20% restocking fee applies, as we cannot resell opened items. Refunds are issued once we receive and inspect the return.
🔐 Is my payment information secure?
Absolutely. We use SSL encryption and trusted payment providers to ensure your checkout is safe and secure. Your privacy is always protected.
💬 How can I contact support?
You can reach us at . We respond within 24 hours, Monday–Friday. Whether you need help choosing a scent or tracking an order, we’re here for you.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.