Refund policy

We want you to love every scent, shimmer, and self-care moment. If something doesn’t feel quite right, we’re here to help.

✅ Eligibility

• Returns accepted within 14 days of delivery.

• Products must be unused, unopened, and in original packaging.

• Refunds are issued once returned items are received and inspected.

🚚 How to Start a Return

• Email us at support@cathysnewlook.com with your order number and reason for return.

• We’ll reply with return instructions and a shipping label (if applicable).

• Return shipping costs may apply unless the item was damaged or incorrect.

💸 Refunds & Restocking Fee

• Refunds are processed within 5 business days of receiving your return.

• A 15% restocking fee applies to all eligible returns.

• This fee helps cover the cost of handling and ensures product integrity, as many items cannot be resold once returned.

• Refunds are issued to the original payment method.

❤️ Satisfaction Promise

We stand behind every product. If you’re not satisfied, we’ll work with you to make it right — including a return and refund if needed. Please note: Refunds require the product to be returned. We do not offer refunds without return.

We want you to love every scent, shimmer, and self-care moment. If something doesn’t feel quite right, we’re here to help.

✅ Eligibility

• Returns accepted within 14 days of delivery.

• Products must be unused, unopened, and in original packaging.

• Refunds are issued once returned items are received and inspected.

🚚 How to Start a Return

• Email us at support@cathysnewlook.com with your order number and reason for return.

• We’ll reply with return instructions and a shipping label (if applicable).

• Return shipping costs may apply unless the item was damaged or incorrect.

💸 Refunds & Restocking Fee

• Refunds are processed within 5 business days of receiving your return.

• A 20% restocking fee applies to all eligible returns.

• This fee helps cover the cost of handling and ensures product integrity, as many items cannot be resold once returned.

• Refunds are issued to the original payment method.

❤️ Satisfaction Promise

We stand behind every product. If you’re not satisfied, we’ll work with you to make it right — including a return and refund if needed. Please note: Refunds require the product to be returned. We do not offer refunds without return.

We want you to love every scent, shimmer, and self-care moment. If something doesn’t feel quite right, we’re here to help.

✅ Eligibility

• Returns accepted within 14 days of delivery.

• Products must be unused, unopened, and in original packaging.

• Refunds are issued once returned items are received and inspected.

🚚 How to Start a Return

• Email us at support@cathynewlook.com with your order number and reason for return.

• We’ll reply with return instructions and a shipping label (if applicable).

• Return shipping costs may apply unless the item was damaged or incorrect.

💸 Refunds & Restocking Fee

• Refunds are processed within 5 business days of receiving your return.

• A 15% restocking fee applies to all eligible returns.

• This fee helps cover the cost of handling and ensures product integrity, as many items cannot be resold once returned.

• Refunds are issued to the original payment method.

❤️ Satisfaction Promise

We stand behind every product. If you’re not satisfied, we’ll work with you to make it right — including a return and refund if needed. Please note: Refunds require the product to be returned. We do not offer refunds without return.